10 - TIER 1 TECHNICAL SUPPORT

Initial technical support and ticket-based coordination for U.S. customer inquiries.

Initial technical support for customer inquiries and operational issues, including first-response troubleshooting, ticket-based coordination, customer communication, and escalation support.

starting at $750/mo

Features

  • Tier 1 Technical Support Coordination

  • Ticket-Based Support Management

  • First-Response Troubleshooting Support

  • Customer Communication & Initial Issue Assessment

  • Operational Escalation Coordination

  • Support Across U.S. Time Zones

  • Flexible Support for International Manufacturer Operations

  • Structured Coordination for Customer Inquiries & Operational Issues

Ideal For

  • International manufacturers requiring initial U.S.-based technical support coordination

  • Companies supporting U.S. customers across European time zones

  • Businesses seeking structured first-response support for customer inquiries and operational issues

  • Manufacturers requiring ticket-based coordination and escalation support without building a full internal U.S. support team

  • Companies looking to improve responsiveness and customer communication in the U.S. market

Pricing

starting at $750/mo

Core Service packages include an additional 1–2% operational coordination fee for U.S. business activities managed through Streamworkz. The percentage depends on operational scope and service level.

Flexible month-to-month structure with a 30-day cancellation period.

GET IN TOUCH